© copyright 2019, perpetual-watch.com, all rights reserved
How tough is our sapphire crystal ?
Our sapphire crystal is scratch-proof with anti-reflection coating. T he result is excellent legibility
especially on the black dialed watches. You will realize a blue reflection of your watch from the
anti-glare coating. Owing to its high density, you will feel the sapphire crystal is much colder in
comparison with mineral glass. Sapphire crystal costs 50 times more than the mineral glass, not many
watches can be equipped with sapphire crystals at our price range.
Blued Steel Hands
From 2015, all blued steel hands featured in our watches are heat-treated (275°F/154°C). The hands
must be made of steel to withstand the high-heat treatment. The pictures on this page bottom right
show what a world of difference authentic blued steel hands compared with the conventional lighter
colored less solid electroplated ones. Only less than a few Chinese brands can & will offer
authentic blued steel hands.
Why prices are reasonable ?
We are responsible for designing, all parts merchandising as well as making our watches, no third party
is involved. PerpetuaL watches can only be purchased at ex-workshop prices exclusively through our
website, all these savings are passed on to our end-customers.
Shipping included ?
Yes, all shipping costs are included in the listed prices, the ordered watches are sent by SpeedPost
(EMS) 3-day worldwide delivery through Hong Kong Post . A tracking no. will be provided once the
watch is sent.
Return policy ?
Yes, 7-day satisfaction guaranteed. Watches can be returned within 7 days (No Questions Asked)
upon receiving the watch. The watch must be returned in brand new condition, and certain charges for
shipping & handling are required.
What does the 2-year warranty cover ?
Our warranty covers all manufacturing defects on our watches. The artificial damages or scratches on
sapphire crystal/ mineral glass, leather strap & metal bracelet are notcovered in the warranty. The
warranty is void for watches that are being serviced or opened not by our workshop. We will bear all the
shipping charges for the returned watches which are required to be sent back to our workshop for
servicing during the 2 -year warranty period. To give you a piece of mind, we are offering a 2-year
worldwide warranty to our watches.
What if the 2-year warranty expired ?
Every watch will be required to be overhauled in every 3-5 years. The overhaul includes a complete
dismantle of the whole watch movement, for cleaning & re-oiling. The certain parts which are likely
to suffer tear & wear the most will be replaced. We would charge US$60 for the overhauling the
general models, including the return shipping cost. It will cost much higher for chronographs &
tourbillons. For minor repairs : crystal/mineral ($30/60cents), crown ($5). These spare parts can be
ordered for replacement to be carried out by your hired local jeweller. With adding the required
shipping costs, such services are certainly offered by our workshop.
Unless for after-sales-service, no reply will be given for inquiring the discontinued models, they will not
be offered again.
If you have any questions, please contact us through our CONTACT webpage. All inquiries will be
replied within 24 hours.
How PerpetuaL watches are made ?
-The movements are acquired directly from the makers in China.
-The checking procedures : amplitude, beat error & accuracy rate are carried out by our own watch
technicians in Hong Kong.
-To ensure our watches to perform well, we screen out movements that fail to meet our strict standard.
-The assembly & fine-tunning are carried out by our watch technicians in Hong Kong.
-All PerpetuaL watches are required to be tested on a rotating device for 8-12 hours, in 2 directions.
This process ensures the power reserve capability. 3 checking cycles are required for general models
& 6 cycles for Chronograph & Tourbillon.
What does daily accuracy +/-12 seconds mean ?
The accuracy rates of our watches are checked in 5 positions : dial face up, crown up, crown down, and
+/-12 seconds for Chronographs & Tourbillons. The rates are taken with watch movement fully winded/
powered. The settings on different movements may vary due to the different scales of positional
variations. Our strict standard will ensure our watches will perform adequately & accurately. Since +/-15
& +/-12 seconds are the maximum tolerances, your PerpetuaL watch should perform reasonably better